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Approver FAQs

Updated over 9 months ago

Why is my Approver username different from my email address?
Unlike travelers, Approvers use a unique username (not their email) to log in. Your username was provided in your original invitation email and might look like approver-user_123456.

How do I log in if I forgot my Approver password?
Click Reset Password on the login page. Be sure to select Approver as your role and use the email address where you received your original invitation. Follow the prompts to reset your password securely.

What happens after I approve a booking?
Once you approve a request, the booking is confirmed immediately, and the traveler receives a confirmation email with their itinerary.

What if I reject a booking by mistake?
Rejected bookings can’t be reversed. The traveler will receive a rejection email and will need to submit a new request if they still wish to book.

Do I need to approve bookings that are IN policy?
Not usually. Normally only out-of-policy bookings require your approval. Some travelers may require that every bookings needs approval. In a case like this, you will need to approve all travel both in-policy or out.

Can I view past approvals I’ve completed?
At this time, your dashboard shows only active approval requests. If you need help retrieving historical approval details, reach out to our support team.

📞 Call us at: 1-800-418-1485
📧 Email us at: Corporate.Services@wwreservations.com

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