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Approving and rejecting booking requests

It’s up to you as the Approver to review the request and determine whether to approve or reject it.

Updated over 9 months ago

Step 1: Watch for Approval Request Emails

When a traveler submits a booking that requires approval, you'll receive an email notification that includes:

  • The traveler’s name

  • Basic booking details

  • A short explanation of why the booking is out of policy

Click the Log In button in the email to access your Approver Dashboard.


Step 2: Log In to the Approver Dashboard

If your company uses Single Sign-On (SSO):

  • Click Log In, and you’ll be redirected to your company login page.

  • After logging in, you’ll be taken directly to your Approver Dashboard.

If your company uses Email and Password Login:

  1. Enter the username from your original approver invitation email (not your email address).

    Example: approver-user_123456

  2. Enter the password you set during account creation.

  3. Click Log In to access your dashboard.

🔐 Forgot your password?
Click Reset Password, and follow the instructions to reset your Approver account password.

Tip: Check Keep Me Signed In to avoid logging in each time.


Step 3: Review the Approval Request

On your dashboard, you’ll see all active requests for travelers you're assigned to.

Each request includes:

  • Traveler name

  • Booking ID

  • Booking type (flight, hotel, or car rental)

  • Booking start date

  • Request submission date

  • Booking price

  • Policy violation details (in red text, if applicable)

Click View Details to open the full booking request.


Step 4: Approve or Reject the Booking

Once you’ve reviewed the details, choose one of the following:

✅ Approve

  • The booking will be processed immediately.

  • The traveler will receive an email confirmation of the completed booking.

❌ Reject

  • The booking will be marked as rejected in the traveler’s account.

  • The traveler will receive an email notification that their request was declined.


Step 5: What Happens Next?

Once you’ve responded to a request:

  • It will disappear from your active queue.

  • You’ll receive a new email the next time one of your assigned travelers submits an approval request.


🧾 You're all set!
Managing approvals is a key part of keeping travel policy on track. If you have questions or issues accessing your dashboard, reach out to support:

📞 Call us at: 1-800-418-1485
📧 Email us at: Corporate.Services@wwreservations.com

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