FAQs: Creating Your Account & Updating Your Profile
I didn’t get an invitation email — how do I create my account?
Make sure to check your spam or promotions folder. If you still don’t see it, ask your employer to resend the invitation or confirm the email address on file.
What do I do if my employer uses Single Sign-On (SSO)?
If SSO is enabled, just click the Login button on your travel site and use your usual company credentials. You won’t need to set a separate password.
How do I reset my password if I never set one in the first place?
Click Reset Password on the login page, enter the email address from your invitation, and follow the instructions to create your password.
Which role should I select when creating my account?
Be sure to select Traveler — other roles like Approver or Arranger are for administrative use and won’t allow standard booking access.
What personal details should I add to my profile before booking?
We recommend filling in your passport details, travel preferences, loyalty numbers, and saved payment methods to save time at checkout.
Why do I need to re-enter my card after updating my profile?
Updating key personal information (like name or email) can affect saved payment data. Re-adding your card helps avoid identity verification issues when booking.
Can I add bookings to a trip before my profile is fully complete?
Yes, but to avoid delays during booking, it’s best to complete your profile — especially for international travel or when using loyalty points.